Dongyang Co.,Ltd

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BUSINESSWe will become the new leader of the future with the best technology and progressive challenge spirit.

AI

Bluebot Overview

Bluebot consists of two modules, ①Robo Counseling and ②Robo Transaction. ① performs content collection and consultation based on the call center counseling system, and ② performs the work the customer wants by interlocking with the backbone system..

  • 업무 영역 별 전문상담사 역량 개발
    Development of professional counselor competencies by work area
    - Reduce the proportion of general counseling and shift to professional counseling
    - Conduct high-quality consultation by gaining expertise in the area of work
  • 상담부터 고객 업무까지 일괄 수행
    Collectively conducting consultation to customer engagement
    - From conducting text-based consultations to handling the customer's business
    - Increase revenue and satisfaction through customer-centric service delivery
  • 빅데이터 기반 고객 맞춤형 상담
    Big data-driven customer-customized consultation
    - Analyze customer patterns to conduct customized customer-focused consultations
    - Combine big data with omnichannel to deliver customized services