Bluebot Overview
Bluebot consists of two modules, ①Robo Counseling and ②Robo Transaction. ① performs content collection and consultation based on the call center counseling system, and ② performs the work the customer wants by interlocking with the backbone system..
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- Development of professional counselor competencies by work area
- - Reduce the proportion of general counseling and shift to professional counseling
- Conduct high-quality consultation by gaining expertise in the area of work
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- Collectively conducting consultation to customer engagement
- - From conducting text-based consultations to handling the customer's business
- Increase revenue and satisfaction through customer-centric service delivery
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- Big data-driven customer-customized consultation
- - Analyze customer patterns to conduct customized customer-focused consultations
- Combine big data with omnichannel to deliver customized services